How to Avoid Online Scams When Hiring a Moving Company

Hiring a moving company, especially if it’s the first time you’re doing so, can be a stressful task, especially when you’re entrusting strangers with your belongings. Unfortunately, the stress of moving can sometimes be compounded by falling victim to online scams. Scammers often target people during vulnerable times, and moving is a prime opportunity for them to take advantage. Here’s how you can protect yourself and ensure that the moving company you choose is legitimate, reliable, and trustworthy.

1. Research Thoroughly

The first step in avoiding online scams is to do thorough research. Look beyond the flashy websites and eye-catching ads. Here’s how to dig deeper:

• Check for Reviews and Ratings: Use reputable sites like Shiply to read customer feedback. When you move house with Shiply, make sure you’re wary of companies with too many overly positive reviews, as these could be fake. Look for consistent patterns in reviews—both good and bad. 
• Look for Red Flags: Avoid companies that don’t have a physical address or that provide vague contact information. Be wary if the company only communicates via untraceable methods, such as email or unlisted phone numbers.

2. Request In-Home Estimates

Any reputable moving company will offer to conduct an in-home estimate rather than just giving you a quote over the phone or online. This allows them to assess the volume and weight of your belongings more accurately, leading to a more reliable estimate. Here’s why this is important:

• Avoiding Low-Ball Estimates: Scammers often lure customers with unrealistically low estimates, only to jack up the price later with hidden fees or by holding your belongings hostage until you pay more.
• Detailed Written Estimate: Make sure the estimate is detailed and includes everything discussed. A legitimate company will provide a written estimate and won’t ask for a large deposit upfront.

3. Understand Your Contract

Before you sign a contract, make sure you understand all the terms and conditions. Here’s what to look for:

• Binding vs. Non-Binding Estimates: A binding estimate guarantees the total cost, whereas a non-binding estimate could change depending on the actual weight and complexity of your items. Understand which one you’re agreeing to.
• Check the Fine Print: Look for clauses that might allow the company to charge you extra fees or for the right to delay delivery without compensation. If anything seems unclear, ask for clarification or consult with a legal expert.
• Avoid Blank or Incomplete Contracts: Never sign a blank or incomplete contract. Make sure all services and charges are listed and clearly defined.

4. Beware of Large Upfront Deposits

Scammers often ask for large deposits upfront. A reputable moving company typically requires a small deposit, usually between 10–20% of the estimated cost, with the balance due upon delivery of your items. If a company demands a large sum upfront, consider it a red flag.

5. Use a Credit Card for Payment

Paying with a credit card offers an extra layer of protection. Most credit card companies provide fraud protection and may allow you to dispute charges if something goes wrong. Avoid cash payments or wire transfers, as these are difficult to trace and recover if you’re scammed.

6. Get Recommendations

Word of mouth is a powerful tool in finding a reliable moving company. Ask friends, family, or coworkers for recommendations. Personal experiences can provide insights that online reviews might not. However, still do your own research to verify any recommendations you receive.

7. Trust Your Gut Instincts

If something feels off about a company, trust your gut. High-pressure sales tactics, overly enthusiastic promises, or reluctance to provide detailed information are all warning signs. A legitimate company will be transparent, patient, and willing to answer all your questions.

8. Know Your Rights

Familiarize yourself with your rights and responsibilities when hiring a moving company. The FMCSA provides a booklet titled “Your Rights and Responsibilities When You Move,” which moving companies are required to provide to you. This booklet explains what movers must do by law and what you should do to protect yourself.

Conclusion

Moving is already challenging without the added stress of worrying about being scammed. By taking the time to research thoroughly, insisting on detailed estimates, understanding your contract, and staying vigilant, you can significantly reduce your risk of falling victim to an online moving scam. Remember, when it comes to hiring a moving company, it’s better to be safe than sorry. Your belongings and peace of mind are worth the extra effort.